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Refund & Cancellation Policy

Last updated: 12 June 2026 · Operated by Berries Financial Advisory Services

Scoping pilot

  • Engagements typically begin with a short, paid scoping pilot. Fees for the pilot are set out in your commercial proposal and are non-refundable once the pilot work has begun, except as set out below for erroneous charges.

Fixed fee

  • You may cancel your engagement at any time by emailing support@raasleads.com. Notice periods and any wind-down terms are set out in your commercial agreement.
  • On cancellation, service continues until the end of the current billing period. Fixed fees already paid for the current period are not refunded pro-rata.

Success fee

  • The success fee is charged only on revenue that is payment-verified. If a closed deal is subsequently refunded to your customer in full within 30 days, the corresponding success fee is credited back to you on your next invoice.

Erroneous or duplicate charges

  • If you are charged in error or charged twice, email support@raasleads.com with the invoice number. Verified erroneous charges are refunded in full to the original payment method within 5–7 business days via Razorpay.

How to request a refund

  • Email support@raasleads.com with your registered email and invoice number. We acknowledge within 24 hours and resolve within 7 business days.
  • Approved refunds are processed to the original payment method via Razorpay. Bank posting times may add 5–10 business days depending on your bank.

Questions? Email support@raasleads.com · See also Terms